Frequently Asked Questions

1. How do I resolve the "invalid path" message when I try to open the Doctors Access program?

This is usually a result of a network disconnect from your pc to the server. You should first verify that your network connection is active. From the DA Login screen, click on >UTILITIES and click on 'DOCTORS ACCESS SHARE" and BROWSE for your local DA server; i.e. >Network Neighborhood>Entire Network>Microsoft Windows Network>Server>DA then click "OK"

2. How do I know what has been updated with Doctors Access after I have installed the update?

From the main toolbar click on >FILE>VERSION HISTORY and review the listed outline for each update version number.

3. Why does my DA system seem so slow?

This can be a result of various issues; mainly dealing with the computer/network in whcih your DA system is running on. Please be sure that your computer/network is running on the minimum requirements as outlined within your DA manual.

4. How do I refile a corrected claim?

Correct the error on the claim(s) as indicated by the payer, then go to the >VISIT screen and update the Visit 'STATUS' (located on the orange bar at top of Visit), to "FILE-PRIMARY"

5. How do I know if my electronic claims have been submitted?

Be sure to check your Claims ARCHIVE screen to ensure that the "Transmitted Date" has been updated with a specific date and time of transmission. If no date appears, then re-PROCESS your batch and go back online to transmit your batch again. Also note that all claims that have been submitted electronically will be stamped with a COMMENT line within each of the Patients VISIT screen.

6. How do I put “Corrected Claim” on my resubmitted/corrected claim(s)?

From the patients Dx screen, under RESERVED (19) put CORRECTED CLAIM. This field is reserved for communication summaries to the insurance carrier both on paper claims as well as electronically submitted claims.

7. How do I know if my electronic claims have been accepted for adjudication even when my Archived batches show they were submitted?

The reports provided from the clearinghouses should always be cross-matched with each of your submitted batches. These reports show you acceptance of the batches as well as various reasons why a batch cannot be forward to the claims processing area. Cross-matching these reports is your first line of defense against timely filing.

8. Why do I receive a message that says my account is past due, when it is not?

To remove the past due notice go to your DA login screen and click on >UTILITES, then click on >REGISTER/UPDATE, then click on >GET STATUS to remove the past due notice.